Sonoco CS Rep/Planner II in Hartsville, South Carolina

This position is responsible for customer service and production planning for the Paper Division. 

Primary Responsibilities:

Customer Service

  • Manages / determine pricing within approved guidelines for House Accounts

  • Conducts credit, invoicing and accounts receivables for specific customer base

  • Enters customer orders and requirements into Optivision

  • Manages customer feedback processes ensuring corrective actions are in place to

  • address specific requirements

  • Supports Account Rep. efforts in current and new account management through information gathering, project work and process set-up

  • Proactively develops detailed knowledge of served markets, including current trends, issues and order management processes  

Production Planning

  • Develop and implement master production plans for assigned mills

  • Create and implement daily master production schedules for assigned mills and reconcile

  • based on adjustments needed to meet customer / inventory requirements

  • Responsible for trimming and releasing of orders to production schedule and shop floor

  • Capable of scheduling / trimming multiple machine paper mills and conducting business

  • with those mills customer base

  • Proactively anticipates plant operating schedule needs / changes by understanding customer order cycles and plant resources (machine capabilities, shift schedules and staffing)

  • Manages resolution of scheduling conflicts between Customers, Paper mills and Logistics

  • Manages machine cycles to achieve increased throughput and efficiency

  • Provides 24 hour coverage for Customers (emergencies) and Paper mills (trimming & machine scheduling)    

Manages Production Planning for Off-Line Converting

  • Coordination of trials

  • System Management

  • Maintain production capability data in Optivision

  • Utilizes Optivision and Data Warehouse report to anticipate problems that either impact or could impact  planning and scheduling accuracy

  • Responsible for all Customer File creation / maintenance in Optivision Responsible for Article Creation / management within Optivision 

Working Capital

  • Manages schedule execution to meet divisional working capital goals & Customer requirements

  • Responsible for evaluating & recommending inventory levels and safety stock

  • Manages the reduction / disposition of aged inventory for specified mills to meet divisional and corporate goals

  • Responsible for disposition of unplanned inventory over-runs, sidetrim, oddlot and returned sales

Required Skills:

4 year Bachelor’s degree

Job Location Code:

Hartsville (A010 - SHARE)

Job Location:

Hartsville, South Carolina, United States

Job Type:


Required Experience:

Two years related experience.  This opening is for a CS Rep/ Planner I or II . This is a progressional position and level will be based on business needs and candidate experience.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Founded in 1899. Sonoco is a global provider of a variety of consumer packaging, industrial products, protective packaging, and displays and packaging supply chain services. With annualized net sales of approximately $5.0 billion, the Company has over 20,000 employees working in more than 330 operations in 34 countries, serving some of the world’s best known brands in some 85 nations. Sonoco is proud of being voted one of the Top 25 Global Employers for development of future leaders and has maintained a people-first focus for more than 116 years. We are world class in our abilities to allow all of our employees to use their talent and skills to grow themselves, their careers and our Company. We encourage and enable our employees upward movement within the company, and we’ve built an industry-leading business on the philosophy that every person and every idea counts. Apply today and help us grow stronger.